Frequently Asked Questions
Everything you need to know about shopping at Dover Street Market London.
What are your shipping rates and delivery times?
We offer worldwide shipping via DHL and DPD. UK standard delivery typically takes 2-3 working days, while international shipping durations vary by destination and customs processing.
What is your return policy?
You may return items within 14 days of receipt, provided they are in their original condition with all tags and packaging intact. Please note that certain items like earrings, swimwear, and fragrances are non-returnable for hygiene reasons.
Are in-store pick-ups available for online orders?
Yes, we offer a Click & Collect service at our London Haymarket store. You will receive an email notification once your order is ready for collection.
Do I have to pay international customs duties?
For orders shipped outside of the UK, the recipient is responsible for all import duties, customs, and local sales taxes levied by the country of destination.
How can I be sure the products are authentic?
Dover Street Market London is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and sourced directly from the designers.
Can I cancel or modify my order after it has been placed?
As we aim to process orders as quickly as possible, we are generally unable to modify or cancel an order once it has been confirmed. Please contact our customer service team immediately for assistance.